AI FOR BUSINESS INTELLIGENCE

Voice AI for Customer Service

Digital Transformation is essential in todays era of volatility.
Are you ready to Future-Proof your business?

Voice AI capabilities within WGS AI Studio are particularly transformative for customer service operations.

Businesses can deploy AI-powered virtual agents to:

  • Handle customer inquiries.

  • Troubleshoot issues.

  • Manage customer requests with exceptional efficiency.

These virtual agents provide real-time responses, ensuring customers receive immediate assistance without the need for long wait times.

Moreover, by leveraging natural language processing and speech recognition technologies, AI Studio enables customer interactions that feel personal and engaging, enhancing satisfaction and loyalty.

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AI Studio Services

These virtual agents provide real-time responses, ensuring customers receive immediate

Chat with
Text Based

Voice AI enhances text-based customer service by integrating natural language understanding (NLU) and conversational AI into chat interfaces.

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Chat with
Voice

Voice interactions remain a cornerstone of customer service, and WGS AI Studio leverages its Speech & Audio API to offer superior voice-based support.

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Video Customer
Service

The integration of video with voice AI takes customer service to the next level by enabling highly interactive and visual support options.

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Chat with Text Based

Automated Responses

Virtual agents can handle routine queries via chat, such as FAQs, product information, or basic troubleshooting, reducing the need for human intervention.

Sentiment Analysis

Virtual agents can handle routine queries via chat, such as FAQs, product information, or basic troubleshooting, reducing the need for human intervention.

Multilingual Support

Virtual agents can handle routine queries via chat, such as FAQs, product information, or basic troubleshooting, reducing the need for human intervention.

Conversational Memory

Virtual agents can handle routine queries via chat, such as FAQs, product information, or basic troubleshooting, reducing the need for human intervention.

Chat with Voice

I’m listening...
Real-Time Virtual Agents

AI-powered agents can answer customer calls, troubleshoot problems, or guide users through complex processes with human-like responses and exceptional clarity.

Call Transcription

The platform can transcribe live or recorded calls, enabling detailed records for analysis and compliance while offering summaries for faster follow-ups.

Interactive Voice Response (IVR)

Advanced IVR systems with natural language capabilities replace outdated, menu-driven IVR models, allowing customers to state their issues in plain language for faster resolutions.

Voice Insights

Speech analytics provide valuable insights, such as identifying trends in customer complaints or recognizing opportunities to improve service delivery.

Customer Service with
Video Avatar

AI Video Assistants

These avatars can guide customers through tutorials, demos, or troubleshooting steps with synchronized voice and on-screen visuals, making complex instructions easier to understand.

Personalized Video Messages

AI can generate personalized video messages for follow-ups, product recommendations, or issue resolutions, creating a memorable and professional customer experience.

Enhanced Accessibility

Video with subtitles ensures inclusivity for customers with hearing impairments or language preferences.

WGS AI Studio for Enterprise

Get everything your workplaces needs to create highly engaging content 10x faster.

CONTACT SALES
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HEADQUARTER

Jln. Soekarno Hatta No.104
Babakan Ciparay, Bandung,
West Java, 40223, Indonesia
P     : +62226034882
WA : +628112234357


SALES OFFICE

Holland Village Jakarta

Jl Letjen Suprapto Kav 60, Lt. 29
Cempaka Putih, Jakarta Pusat,
DKI Jakarta, 10510, Indonesia
P     : ‎+62 21 8063 3731


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